Subscription FAQs

What coffees can I subscribe to?
Workhorse Blend, Aricha, Popayan Decaf, Everyday Pods, Espresso Coffee Bundle (3 x 250grams) and Filter Coffee Bundle (3 x 250grams).

How do I subscribe?
Select your coffee, quantity, size & grind/whole bean. In purchasing options choose Subscribe and save.

Can I subscribe to more than one coffee?
You sure can. Just repeat the process above with any of the coffees on our Subscriptions page. Free shipping in Australia orders over $50.

Can I subscribe outside of Australia?
Yes you can. 

When will my first order be placed?
Your order will be shipped within 2 business days.

How do I update my order date?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to the account that has the active subscription. 
3. Select My Subscriptions.
4. Under Active subscriptions, select Edit future orders under the product that you would like to adjust the order date for.
5. Select the order text and choose a desired order date.
6. Select Update all future orders based on selected date or Pause future orders.
7. Select Save Changes.

How do I swap my order?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to the account that has the active subscription.
3. Select My Subscriptions.
4. Select Show details under the subscription that contains a product you want to swap with another product.
5. Select Products in my subscription.
6. Select Swap product next to the product you want to swap with.
7. Click Select product next to a product you would like to swap the original product with.
8. Select OK.

How do I update the quantity of my order?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to the account that has the active subscription.
3. Select My Subscriptions.
4. Select Show details under the subscription you would like to increase or decrease the quantity for a product.
5. Select Edit next to "Products in my subscription".
6. Adjust the quantity to the desired amount for each product that is in the existing subscription.
7. Select Save.

How do I update my payment details/billing address?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to the account that has the active subscription.
3. Select My Subscriptions.
4. Select Show details under the subscription you would like to update the payment method or billing address for.
5. Select Payment information.
6. Select Change Payment Information.
7. Check the email that is registered to the subscription account.
8. Open the email titled "Edit your payment details" and select Edit payment details button within the email.
9. Select Change.
10. Enter the new payment credentials.
11. Under Billing address, update the billing address that matches your new credentials.
12. Select Update card.

How do I update shipping details?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to the account that has the active subscription.
3. Select My Subscriptions.
4. Select Show details under the subscription you would like to update the shipping address for.
5. Select Edit next to "Address and shipping information".
6. Select an existing address or enter a new address.

How do I update personal details?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to an account that has an active subscription.
3. Select My Subscriptions.
4. Near the top of the page under My account info, make the necessary adjustments.
5. Select Save Changes.

How do I pause or resume my subscription?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to the account that has the active subscription.
3. Select My Subscriptions.
4. Select Show details under the subscription that you would like to pause.
5. Select Manage upcoming orders.
6. Select Pause Future Orders

How do I skip/resume my next order?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to the account that has the active subscription. 
3. Select My Subscriptions.
4. Select Show details under the subscription that you would like to skip a future order for.
5. Select Manage upcoming orders.
6. Select Skip shipment beside the upcoming order that you would like to skip.

How do I change my subscription frequency?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to the account that has the active subscription.
3. Select My Subscriptions.
4. Under Order frequency, select Change frequency.
5. Select the dropdown and change the frequency to the desired frequency option.
6. Select Save.

Can I create an additional order?
You sure can.

Can I track the shipping of my order?
Yes, tracking information on your order will be emailed to you.

Can I redeem a gift voucher for subscriptions?
Gift vouchers can only be redeemed in-store. 

My order has not arrived?
Contact us via email roast@offshootcoffee.com.au and we will sort it out.

How do I cancel/reactivate my subscription?

1. Head to www.offshootcoffee.com.au/account/login
2. Log in to the account that has the active subscription.
3. Select My Subscriptions.
4. Select Show details under the subscription that needs to be cancelled.
5. Select Cancel Subscription three times.
6. Choose a cancellation reason.
7. Select Confirm.
   

If you have another query, please get in touch roast@offshoot.com.au